Scenarios · Integrations · Automation # Chatbot development We develop chatbots for inquiries, consultations, sales and internal processes with clear logic and integration into business systems. [Discuss your needs **→**](https://en.mawerstin.com/services/chatbot-development/#service-form) [What is included **↓**](https://en.mawerstin.com/services/chatbot-development/#service-includes) Cost | from $500/per project | The first result | from 10 working days | Format | From a simple script to an AI bot | **MAWERSTIN / CHATBOTS** SYSTEM 01 **Chatbots → RESULT** 01 / For whom ## When chatbot development can help A service is needed when a digital tool must solve a specific task and not exist separately from the company’s processes and goals. **01** ### Many recurring questions The team spends time on the same answers, clarifications and initial qualifications. **02** ### Inquiries go unanswered outside business hours An accessible channel is needed that collects contacts and transfers the inquiry to the person in charge. **03** ### Processes require automation You need to connect the dialog with CRM, tables, payment, schedule or internal systems. ANALYSIS · SYSTEM · RESULT 02 / Task ## How chatbot development helps your business We focus our work on improving the process, the quality of communication or achieving a measurable result. - Accepts and qualifies inquiries - Answers typical questions - Helps to choose a service or product - Transfers data to CRM and reports to manager - Automates records, statuses and simple operations 03 / Composition of the service ## What’s included We agree on the scope after an initial review, focusing on what your project actually needs. **01** ### Designing scenarios We define dialogue branches, goals and situations in which transfer to the operator is required. **02** ### Texts and logic We write understandable messages, questions, hints and answers to errors. **03** ### Interface development We create buttons, forms, menus and actions in the selected channel. **04** ### Integrations We connect the bot with CRM, API, site, tables or other systems. **05** ### Testing We check scenarios, extreme cases, rights and correctness of data transfer. **06** ### Launch and analytics We deploy solutions and define events for performance monitoring. 04 / Process ## How we work We move from the understanding of the task to the verified result, consistently fixing the solution. The first stage ### Task and channel We define the users, the goals, the platform and the expected action after the dialogue. 05 / Result ## What you receive The result is transmitted in an understandable format, ready for use and further development. **Working result** System, materials and next step - Working bot in selected channel - Agreed scripts and texts - Collection and transmission of inquiries - Integrations are necessary - Panel or clear control method - Documentation and launch Pricing and scope ## Chatbot development pricing The starting format is a bot for one messenger with a menu, one script for collecting an inquiry and sending the request to the person in charge. Payments, CRM, AI and complex branches are evaluated separately. Before development, we agree on the logic of the dialogue and error handling. Starting price **from $500** For the base scenario; hosting, API and support are paid for separately [Get an estimate **→**](https://en.mawerstin.com/services/chatbot-development/#service-form) 06 / Approach ## How we create useful chatbots for business We combine marketing understanding of the task, interaction design and technical implementation. **01** ### Dialogue leads to results Each branch helps to get a response, request or complete an operation. **02** ### A human is always within reach We lay down a clear transfer to the manager where automation is insufficient. **03** ### Built to grow The architecture allows adding scenarios, integrations and new channels. 07 / FAQ ## Chatbot development FAQs We briefly answer about the format, cost, terms and possibilities of further development. **For which channels can you develop a bot?+** The format depends on the audience and available APIs: site, messengers, internal interfaces or several connected channels. **Can AI be connected?+** Yes. AI is useful for free questions, working with the knowledge base and classifying requests, but its application is evaluated taking into account the risks and cost of requests. **Is it possible to integrate a bot with CRM?+** Yes, if the system has an API or other secure way to exchange data. We define the composition of the integration before development. **Who will control the bot after launch?+** We provide a clear way to update content and provide instructions. With complex logic, you can agree to support. 08 / Examples ## Chatbot application scenarios Possible tasks and solution formats. We determine the project scope after discussing business processes and requirements. Sales and consultation ### Lead qualification bot Clarifies the need, suggests the next step and forwards the request to the manager. [Discuss your needs **→**](https://en.mawerstin.com/services/chatbot-development/#service-form) Service and processes ### Assistant bot Responsible for the knowledge base, collects data and runs the agreed process. [Discuss your needs **→**](https://en.mawerstin.com/services/chatbot-development/#service-form) MAWERSTIN / NEXT STEP The final step ## Discuss chatbot development Describe the channel, users, and task to be automated. We will propose a scenario and evaluate the implementation. Source: https://en.mawerstin.com/services/chatbot-development/